The security of our customers is a top priority for us.
Sicily by Car s.p.a. is constantly committed to ensuring the highest level of customer protection by adopting up-to-date and appropriate measures to safeguard rental procedures and related transactions.
To best protect yourself, we encourage you to follow these simple yet essential self-protection rules for a safe car rental experience.
HOW TO IDENTIFY AUTHENTIC CONTACT:
Official Sicily by Car contacts are exclusively those listed on our corporate website https://www.sicilybycar.it/en
All official communications from our company are sent exclusively from email addresses ending in @sbc.it
We communicate solely through verified phone numbers listed on our official website https://www.sicilybycar.it/en
Every booking is formalized exclusively via official Sicily by Car emails from the @sbc.it domain. Please note that booking confirmations are never sent via WhatsApp, phone calls, or any channels other than those specified above.
WE WILL NEVER ASK YOU TO:
make advance payments or deposits into personal accounts, prepaid cards, or untraceable payment systems.
submit payments via bank transfer at the time of a prepaid reservation.
send quote requests or make payments via private chats, WhatsApp, or any other messaging platformS.
AUTHORIZED PAYMENT METHODS:
Please note: We do not use WhatsApp, Telegram, TikTok, Facebook, Instagram, or any other social networks/instant messaging systems to finalize bookings or payments. All bookings and communications occur exclusively through our official emails with the @sbc.it domain to ensure maximum security.
WHAT TO DO IF IN DOUBT:
Always check our official website or contact us directly using the official contact details found in the "Contacts" section of https://www.sicilybycar.it/en
Never provide sensitive data (PIN, CVV, OTP, passwords) to unofficial sources, whether by phone or email.
Immediately report any suspicious attempts to our Customer Service department via the "Contacts" section on our website https://www.sicilybycar.it/en
A SHARED COMMITMENT:
Prevention relies on everyone’s vigilance. Following these guidelines helps reduce risks, ensures a safer rental experience for everyone, and protects against car rental scams.