Business area
1. How can I get a Business agreement?
Click on the following LINK and discover all our offer for your business.
Choose the proposal best suited to your needs and fill in the request form to be contacted by our staff.
2. How can I get a priority card ?
The priority card can be requested after a minimum of 10 rentals during the current year. To issue a priority card please send an e-mail to business@sbc.it indicating name, surname, address, tax code and possibly VAT number and client code in order to verify the number of rentals in our systems.
4. What is a promotional code ?
The promotional code is an alphanumerical code issued by the business office for agreements with Entities, Associations, Companies, etc. This code guarantees a dedicated discount and must be entered while booking in the dedicated field, during the rental and on our website: www.sicilybycar.it
5. What are Sicily by Car offices in Italy ?
Sicily by Car is widespread all over Italy in all national airports, inside the terminals in most cities, artistic sites and touristic places. Please, visit our website www.sicilybycar.it for a full list.
6. Which cars belong to a specific category?
Sicily by Car fleet offers a wide choice of vehicles, all freshly registered, divided by categories, diesel and/or petrol, manual or automatic transmission, 9 seater minivans, 100% electric cars. The whole fleet and all the different categories can be checked on our website www.sicilybycar.it
Customer Service Area
2. I got a fine during my rental. What shall I do ?
We suggest you to pay for it immediately.
Only if the Client does not qualify as a consumer pursuant to Art. 3, para. 1, letter a) of Legislative Decree no. 206 of 6 September 2005 (the so-called Consumer Code), he/she will be required to pay a fee of € 50.00 + VAT for additional services relating to fines, tolls, parking and any sanctions or charges imposed by authorities, bodies, concessionaires in relation to the circulation of the vehicle; this fee will be paid by charging the credit card.
4. What does handling fee mean ?
It is the expenses that our company paid in order to let the Authorities re-notify the fine under your name and address. The Client shall be notified of all fines and breaches of the Highway Code as well as non-payment of highway tolls and/or parking tickets occurring during the rental period. Furthermore, only if the Client does not qualify as a consumer pursuant to Art. 3, para. 1, letter a) of Legislative Decree no. 206 of 6 September 2005 (the so-called Consumer Code), he/she will be required to pay a fee of € 50.00 + VAT for additional services relating to fines, tolls, parking and any sanctions or charges imposed by authorities, bodies, concessionaires in relation to the circulation of the vehicle; this fee will be paid by charging the credit card
Booking area
1. WHICH DOCUMENTS ARE REQUIRED TO RENT A VEHICLE ?
During the collection of the vehicle you have to show:
- a valid driving license (held for at least 1/3 years depending on the vehicle category. Digital licenses will not be accepted;
- a valid ID document (Identity Card or Passport;
- a credit/debit/prepaid card for the security deposit;
For any further information
consult our t&c
3. What happens if my flight delays ?
If you provided with your flight number while booking and a mobile phone number, the representatives and the desk will check your flight and keep the car. In the event of a collection after the closing time the customer must pay an overtime fee. If you did not provide with any flight number and the customer does not inform about the flight delay, the vehicle will be considered free after 2 hours